Car Reservate & Return

Car Rental Procedures

1. Select the rental date, car price, pick-up time and location, and return time and location
2. Choose to purchase additional accessories
3. Fill in customer information
4. Confirm information
5. Payment

Pre-Departure Procedures

1. Advance Notification: Please contact our staff at least 24 hours before your arrival to inform us of your exact arrival time and flight number.
2. Go to the Reservation Location:

• Present your documents and QR code.
• Identification Document: Valid passport

Valid Driving License: Electronic licenses are not accepted at the time of rental.
For non-residents, please bring the following combinations:

Original, physical driver's license that matches your passport + Original, physical International Driving Permit (IDP) (1949 convention)
The IDP is a international travel document, regulated by the United Nations, which allows you to drive in a foreign country. This country/region recognises only the 1949 IDP format, as it is a signatory or party to the 1949 Geneva Convention on Road Traffic. Your IDP should be issued by the country/region that matches your driving license, and have the phrase "Convention On International Road Traffic" with "1949". IDPs issued under the following conventions are not accepted: Paris Convention (1926), Washington Convention (1943), Vienna Convention (1968). For questions about applying for an IDP, please reach out to the equivalent of the traffic management department in your country. After your application is approved, you'll get a paper version of the IDP that's typically valid for a year. Please bring it with you. Please also note that (a) a translated version of your license does not replace the IDP, and (b) you'll need a bus license if you intend to drive a vehicle with more than 10 seats.

Original, physical driver's license that matches your passport + Official Japanese Translation
If you hold a driving permit from Switzerland, Germany, France, Taiwan, Belgium, Slovenia, Monaco, you may use your driving permit in Japan for one year after arrival, as long as you provide an official Japanese translation of the permit. Please bring both documents and passport to our store. Official Japanese translations of documents can be acquired from the following institutions: 1. Embassies and consulates based in Japan 2. Japan Automobile Federation (JAF) offices Taiwanese customers: Translated documents can be acquired from Motor Vehicles Offices in Taiwan.

• Please check the condition of the rental vehicle, including any scratches and the angle of the side mirrors. Ensure that all rental equipment is complete.
• For customers using infant or child safety seats, please make sure that the seats are securely installed. If renting ETC equipment and cards, please set up the ETC card in advance as needed.

• You can use a credit card (Visa / MasterCard).
• Please present a physical credit card at the time of vehicle pickup. The cardholder's name must match that of the main driver, and the card must be valid for at least six months. Debit cards (Visa debit, MasterCard debit, etc.) are not accepted for the deposit.
• The deposit is usually paid at the time of pickup and will be held as a guarantee. If the vehicle is returned without damage or theft, and no additional payments are due, the full deposit will be refunded. The store will collect a guarantee deposit of approximately ¥50,000. According to the rental company’s policy, if renting a premium vehicle, you will need to provide two credit cards under the main driver’s name at the time of pickup. The final amount will be determined by the store.

Return Steps Procedures

1. Refueling Before Returning the Vehicle

• Return the vehicle with a full tank by refueling at a gas station.Ask a staff member to direct you to the nearest gas station.
• When returning the vehicle, make sure not to fill the tank with the wrong type of fuel. Despite the increasing number of self-service gas stations in Japan, we recommend refueling at a manned gas station if you are not confident in reading Japanese.The staff at manned gas stations will fill the tank with the correct fuel for the vehicle in use.

2. Return the Vehicle to the Designated Location

• Talk to a staff member once you arrive at the return station. Check the condition of the vehicle together with the station staff.
• Settle any additional fees incurred through extensions or other services.
• Present the receipt from the gas station.
• Check to make sure you have left no personal belongings in the vehicle.
• Leave plenty of time to return the vehicle in consideration of traffic congestion.

Additional Charges at Return

• ETC Card Usage Fee: Customer service will print the relevant usage records. Once verified, the fee will be settled immediately.
• Late Fees: If you are returning the vehicle late, please contact customer service, as this may incur a late fee, which will be settled at the time of return.
• Refueling Charges: If the vehicle is not returned with a full tank, a refueling fee and processing fee will charges, calculated based on the distance driven according to company policy. The charge is HKD $10 per liter.
• Traffic Fines: If there are any violations during the rental period (including but not limited to illegal parking, speeding, etc.), please address these with the local traffic authority immediately and keep the fine receipt. If you do not present the "Traffic Violation Notice" or "Payment Receipt" at the time of return, you will be required to pay the parking fine.